Frequently Asked Questions

SmileDirectClub Clear Aligners

What are SmileDirectClub clear aligners?

Our clear aligner therapy includes several sets of tight-fitting, custom-made, BPA-free clear plastic trays that gradually shift teeth into their desired position.

How do SmileDirectClub clear aligners straighten teeth?

Our clear aligners come as a set of multiple aligners. Each aligner will make slight adjustments to tooth position, a process that is mapped out in advance by a SmileDirectClub affiliated, Hong Kong registered dentist or orthodontist who reviews your case. You’ll begin wearing a new set of aligners as prescribed, advancing you to the next stage of your new smile. We make it even easier by shipping your aligners directly to you.

What are SmileDirectClub clear aligners made of?

Our aligners are made of a smooth, comfortable, BPA-free plastic that won't irritate your cheeks and gums like traditional metal braces often do.

Are SmileDirectClub clear aligners trimmed in a scalloped fashion or straight across?

SmileDirectClub clear aligners are trimmed in a straight fashion across the top, allowing us to get optimal turning force to straighten your teeth. This also eliminates the need for buttons or attachments, which are generally considered unsightly or uncomfortable.

How do I know if I’m right for SmileDirectClub clear aligners?

Every SmileDirectClub order begins with a free Smile Assessment, followed by a remote impression kit or a free SmileShop appointment to determine if you are a candidate for treatment. The clear aligner system is designed for minor to moderate teeth correction, including space between teeth, crowding, rotations, and some bite correction. Am I A Candidate?

How long do I need to wait after having my wisdom teeth removed before I can start with SmileDirectClub?

If you're eligible for treatment, you will typically need to wait 6 weeks after having your third molars (or wisdom teeth) extracted before starting with SmileDirectClub clear aligners. You may be able to start earlier if your dentist provides a signed letter confirming that it is safe for you to undergo our treatment.

What if I still have my wisdom teeth?

If your dentist has recommended removal of wisdom teeth, then please follow their direction.

Am I a candidate for SmileDirectClub if I have an implant?

The registered dentist or orthodontist treating you will review your smile and determine if SmileDirectClub aligners are the best fit for you. If they determine you are not eligible for treatment, the cost of your impression kit will be refunded in full.

Can I use SmileDirectClub clear aligners if I have missing teeth?

The registered dentist or orthodontist treating you will review your smile and assess your eligibility for SmileDirectClub aligner treatment. If they determine you are not eligible for treatment, the cost of your impression kit is fully refundable.

Impression Kit & 3D Image Process

How do I choose between an impression kit or a scan?

A free 3D image appointment can be done at any SmileShop. During the 30-minute appointment, a SmileGuide will create a 3D image of your smile and send it directly to our lab to generate your custom smile plan. This will then be reviewed and approved by a registered dentist or orthodontist. SmileShops are located across Hong Kong. Find one near you on our Locations page. If you are not located near a SmileShop, or if you’d rather get started remotely, we'll send a prescribed impression kit to your door. Simply use the kit to take impressions of your smile, then send the impression kit back to us. Return shipping postage is included. All you have to do is drop your completed kit in the post.

Where can I buy an impression kit or a new smile kit?

You can purchase an impression kit for HK$400 here.

Is the cost of my impression kit refundable?

Clear aligner therapy isn't right for everyone. That's why we'll refund the cost of your impression kit if the registered dentist or orthodontist determines our low-risk clear aligner therapy treatment isn’t a fit for you. Simply call our Customer Care team at 800969177 after learning about your eligibility, to have your refund processed.

I lost the registration code in my impression kit / new smile kit. What do I do?

We can help. Give us a call at 800969177 or send us a message via email, chat, or social media. All you'll need is your receipt. Simply provide the date of the purchase and your order number, and we can generate a new code for you.

What if I make a mistake on my impressions?

If our lab receives distorted impressions that prevent them from creating an accurate 3D image for our registered dentist or orthodontist to assess your eligibility for treatment, we will contact you to send another impression kit. We'll refund the price of the replacement impression kit at the time of aligner purchase.

Can someone walk me through using the impression kit?

We can help. Your all-in-one aligner box features an instructional booklet, but we also have video support here.

What is a SmileShop?

If you are eligible for treatment, it’s your first step to getting a straighter smile. During your visit, a SmileGuide will take a 3D image of your current smile, which will be used to create a treatment plan that will be reviewed and approved by a registered dentist or orthodontist. The best part is you only have to go once, and it’s just 30 minutes. Say goodbye to waiting rooms!

Where are SmileShops located?

Our SmileShops are located across Hong Kong. For a list of shops, visit our Locations page.

How do I schedule a scanning appointment?

Simply book a SmileShop appointment on our Locations page. You’ll be given a few dates and times to choose from, and our team will follow up to confirm your scheduled appointment.

What happens if I am late for my appointment?

Life happens, and sometimes you run late. Please call us at 800969179 and let us know when we can expect you to arrive at the SmileShop. We'll do everything we can to fit you into the schedule.

What if I need to reschedule my appointment?

Give us a call at 800969179 at least 24 hours before your appointment time to reschedule your appointment and avoid a cancellation fee.

How long does the scan take?

About 20 to 30 minutes, give or take.

How does the scanning technology work?

Our SmileGuides use a highly accurate 3D optical camera to capture an image of your smile, including your teeth and gumlines. This 3D image helps our Hong Kong registered dentists and orthodontists determine if you are eligible for SmileDirectClub treatment and allows our lab to create a personalised treatment plan that is reviewed and approved by one of our registered dentists or orthodontists.

What are the SmileGuide's qualifications?

SmileGuides come from a variety of backgrounds and are trained to efficiently and accurately capture a 3D image of your smile. Many of our SmileGuides are registered dental assistants or dental hygienists. We actively monitor and evaluate the quality of their work – including your experience. Our SmileGuides are able to answer any questions you have about our service, our process, our technology, and most questions about straightening your smile using clear aligners.

What if I don't live or work near a SmileShop or can’t or don’t want to go to a SmileShop?

That’s no problem at all. We also offer an easy-to-use impression kit that can be mailed to your door, that includes an online photo assessment and dental impressions.

Treatment Process

Does a registered dentist or orthodontist review my case?

Yes. Every SmileDirectClub smile plan is doctor-directed. Your plan is reviewed, approved, and prescribed by a Hong Kong registered dentist or orthodontist. This ensures your new smile plan corresponds with the Standards of Care established by the Hong Kong dental professional community. Source.

How long is the typical treatment process?

The registered Hong Kong dentist or orthodontist who reviews and approves your smile plan will determine the required treatment length for your needs, but we straighten most smiles in an average of 6 months.

Can I use SmileDirectClub clear aligners on only my upper or lower teeth?

It’s possible. The registered dentist or orthodontist treating you will decide what the safest and best treatment option is for you.

How do I use my Chewies?

We include Chewies with your aligners to help you get a tighter fit. Simply insert your aligners, put your Chewie between your teeth, and chew as if it were a piece of gum. Use your Chewies for 10–15 minutes at a time, 2–3 times per day.

Why don’t my aligners cover my molars?

Because we custom-make your aligners to fit your mouth, our goal is to make your aligners the appropriate size to realign your smile while being as unobtrusive as possible. Your aligners should cover at least one-third of each molar.

How often should I wear my aligners?

Wear your aligners all the time as directed by your prescribed smile plan. Take them out for eating and drinking.

Will my teeth hurt during treatment?

Like muscle soreness after a good workout, wearing new aligners may cause short-term tooth soreness. This is perfectly normal. It is a sign that your aligners are working by moving your teeth into a straighter position. If soreness or pain doesn't go away, contact our Customer Care team at 800969177.

Are there any visits to a dental office during treatment?

Aside from regular dental cleanings and checkups, most SmileDirectClub customers do not need to visit their dentist's office during their clear aligner treatment for reasons related to the treatment.

What happens if I lose an aligner?

If you lose one of your aligners, you will need to order a replacement right away. The cost for replacements is only HK$790 per tray. Your replacement aligner will generally ship within 4–5 weeks of placing the order. During that time, you will need to wear the previous aligner to ensure that your teeth do not shift back to their original position. To order a replacement aligner, please call our Customer Care team at 800969177.

What happens after my clear aligner treatment is complete?

Protect your investment! We strongly recommend you safeguard your new smile with our custom-fit SmileDirectClub clear retainers. Without retainers, teeth have a tendency to shift back to their original positions. One set costs HK$700 and is available to purchase towards the end of your treatment. Call our Customer Care team at 800969178 about 4–5 weeks before you finish your smile plan to place your order.

How do I preserve my new smile after treatment?

As with any orthodontic treatment, you should wear a retainer regularly to maintain your new smile. You'll wear your retainers 24 hours a day (except for eating and drinking) for the first 2 weeks. After that, you should wear your retainers only while you sleep. We recommend replacing your retainers every 6 months to keep them fresh.

How do I change my email or mailing address on file?

Making changes to your account information is easy. Log in to your account on our website or call us at 800969177 to update your shipping address, email, phone number, or card on file. We’re happy to help you keep your contact information current.

Does my purchase include free teeth whitening?

Yes, it is included in the cost of your clear aligner therapy so you can brighten your smile while you straighten it.

How can I keep track of when to change my aligners?

You can keep track of your aligners by logging in to your account on our website. Click on your dashboard to enter the date on which you start wearing your first set of aligners and let the dashboard do the rest. Log in regularly to see when you’re scheduled to change to your next set, which aligners you should be wearing, and how many days and aligners you have left in your smile plan. If you ever get off course because you forget to wear your aligners, you can always reset your dashboard by clicking the "Get Back on Track" button.

Pricing

What's the Club warranty?

If at the end of your smile plan, having followed the treatment guidelines, you haven’t achieved a straighter smile, contact us so your registered dentist or orthodontist can re-evaluate your results. If your re-evaluation is approved by the registered dentist or orthodontist, you may be eligible for additional aligners to continue your journey. Don’t forget: You need to notify us within 30 days of completing your smile plan for the warranty to remain valid. To maintain your warranty: wear your aligners all day and night, except when eating or drinking; register your aligners at HK Patient Portal; and respond to each 90-day check-in by sending an email with the requested photos and fit information.

How much do SmileDirectClub clear aligners cost?

First, you’d get started with our HK$400 impression kit or a 3D image at a SmileShop. Once your new smile is ready, you have two convenient payment options. With Single Pay, make a one-time payment of HK$14,500, which is 60% less than our competitors.* You can also pay over time with SmilePay™ for a deposit of HK$2000 and HK$650 a month for 24 monthly payments. No credit checks. No forms to fill out. At the end of treatment, you'll want to purchase retainers to preserve your new smile. We sell these for HK$700 a set. You can learn more about our clear aligner pricing by visiting our Pricing page.

What forms of payment are accepted?

We accept all major credit cards (Visa, Mastercard, and American Express).

Do you offer an affordable payment plan?

Yes. With SmilePay™, make an initial deposit of HK$2000 and convenient monthly payments of HK$650 a month for 24 months. No credit checks. No forms to fill out. However, if you pay in one single payment, you can get your new smile for just HK$14,500.

Can I pay off my SmilePay™ early?

Yes. Call 800969177 and we'll be happy to help you process your payment for the remaining balance.

Do you accept insurance payment methods?

Answer goes here...

Is there a money-back guarantee?

If one of our Hong Kong registered dentists or orthodontists determines that you are not eligible to undergo SmileDirectClub clear aligner treatment, we’ll gladly refund the cost of your impression kit. If, within the first 30 days of your treatment plan, you’re dissatisfied for any reason, contact us to return your aligners. Learn more on our Returns page.

Can I combine discounts or offers on my impression kit or scan and treatment purchases?

No, sorry. You can only use one promo code per purchase.

What is Single Pay?

Single Pay is the payment option that offers our overall best value and lowest price. Save up to HK$3100 over other payment options with a one-time payment of HK$14,500 and you'll be on your way to a smile you'll love.

What is SmilePay™?

SmilePay is our convenient monthly payment option. All we need to get started is a low deposit of HK$2000. No credit checks. No forms to fill out. Then, we will charge your credit card HK$650 a month for 24 months.

What is HFD?

This is not currently available in Hong Kong.